1. General Booking Conditions and Acceptance of Terms
By making a reservation with Hustyns Hotel, you agree to these Terms & Conditions. All bookings are subject to availability and are only confirmed once the required deposit has been received.
The hotel reserves the right to refuse or cancel any booking that does not comply with these terms.
2. Deposits, Payment Schedules and Booking Confirmation
Hotel Stays
A non-refundable 25% deposit is required at the time of booking. The remaining balance must be paid at least 30 days before arrival. Guests will not be permitted to check in unless full payment has been received.
Packages, Group Bookings and Lodges
- Packages: 50% non-refundable deposit, with full payment due 6 weeks before arrival
- Group bookings: 25% deposit, with full payment due 6 weeks before arrival
- Lodges: 50% deposit, with full payment due 6 weeks before arrival
All extras, including food, services or additional items, must be paid at check-out. Room rates are subject to change until a deposit has been received and the booking is confirmed.
3. Booking Changes, Cancellations and Refund Policy
All cancellations must be made in writing (email is accepted).
- Hotel bookings must be cancelled at least 30 days before arrival
- Packages, group bookings and lodges require at least 6 weeks’ notice
If cancellations are made after these periods, the full booking amount will remain payable.
- Booking amendments must be requested at least 4 weeks before arrival and are subject to availability.
- All payments are non-refundable and non-transferable.
- We recommend taking out travel insurance.
4. Room Occupancy, Guest Details and Additional Charges
Maximum occupancy limits apply:
- Hotel rooms: 2 guests
- Suites: 3 guests
- Family rooms: up to 4 guests (2 adults and 2 children)
- Lodges: up to 8 guests
Infants under 3 years in cots are not included in occupancy totals.
Additional charges may apply, including:
- Babies’ cot: £10/night
- Pets: £25 per pet/ night
Any differences in occupancy may result in additional charges being applied.
5. Check-In, Check-Out and Late Departure Charges
Check-in times are:
- Hotel rooms: 3:00 PM
- Lodges: 3:00 PM
Check-out times are:
- Hotel rooms: 10:00 AM
- Lodges: 10:00 AM
Late check-out must be arranged in advance and will be charged at £10 per hour.
6. Guest Conduct, Visitors and Use of Hotel Facilities
- Guests are expected to behave respectfully and not cause disturbance to others.
- Visitors are welcome in public areas; however, leisure facilities such as the spa and pool are for residents only.
- Guests are responsible for the behaviour of their visitors.
- The hotel reserves the right to refuse service or terminate a stay without refund in cases of serious misconduct or breach of these terms.
- The minimum age for check-in is 18 years.
- The lead guest is responsible for all guests included in the booking.
- All guests must carry a valid identification document.
7. Security Deposit and Property Damage Policy
- A refundable damage deposit of £150 is required on arrival for lodge. This will be collected via credit card.
- Your deposit will be refunded within 7–14 days after check-out, subject to a property inspection.
- Please note that, depending on your bank’s processing times, it may take an additional 15–28 days for the funds to reflect in your account.
- Charges will be applied for any damage, loss, or missing items identified during or after the stay.
- The hotel reserves the right to charge the guest’s payment method for any damages or outstanding amounts.
8. Pets, Smoking and Property Use Restrictions
Pets
Pets are allowed in selected rooms only and must be declared at booking.
- Maximum 2 pets per stay
- Must be supervised and kept on a lead in public areas
- Must not be left unattended in rooms
- Pet charges £20 for night/pet.
A pre-authorisation may be taken for potential damages. The hotel may require the removal of any disruptive animal without refund.
Smoking
Smoking, including electronic cigarettes, is not permitted inside the property. There will be a £150 fine will apply if this policy is breached.
9. Accessibility, Special Requests and Guest Requirements
Most areas of the hotel are accessible, although some areas may include steps or slopes.
Guests are encouraged to inform us in advance of:
- Accessibility needs
- Dietary requirements
- Special requests
We will do our best to accommodate these, but they cannot be guaranteed.
10. Property Information, Maintenance and Service Availability
- We aim to ensure all descriptions and information are accurate; however, they are provided as guidance only.
- As the hotel operates year-round, maintenance or improvement works may occasionally take place. This will not be considered grounds for cancellation or refund.
11. Complaints Handling and Customer Support Process
- If you experience any issues during your stay, please inform us immediately so we can resolve them.
- Formal complaints should be submitted via email and will be reviewed by senior management.
12. Liability Limitations and Circumstances Beyond Our Control
- To the extent permitted by law, Hustyns Hotel is not liable for indirect or consequential losses.
- Our total liability is limited to the value of the booking, except in cases of negligence, fraud or personal injury.
- We are not responsible for delays or failure to provide services due to events beyond our control, including severe weather, government restrictions or other unforeseen circumstances.
13. Marketing Communications and Data Protection Notice
- By making a booking, you may receive marketing communications where permitted under the UK General Data Protection Regulation and applicable regulations.
- You can unsubscribe at any time. Your data is handled in accordance with the UK General Data Protection Regulation.
14. Governing Law and Legal Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales.
