1. Overview of Our Privacy and Data Protection Practices
At Hustyns Hotel, we take your privacy seriously and are committed to handling your personal data responsibly. This policy outlines how we collect, use and protect your information when you interact with us, including when you browse our website, make a reservation or stay at the hotel.
By continuing to use our website and services, you acknowledge and accept the practices described in this privacy policy.
2. Our Business Details and Contact Information
Hustyns Hotel: St Breock Downs, Wadebridge, Cornwall and Isles of Scilly, PL27 7LG, United Kingdom
- Bookings & Payments: booking@hustynshotel.co.uk
- General Enquiries: admin@hustynshotel.co.uk
- Phone: +44 1208220203
3. Categories of Personal Data We Collect
Depending on how you interact with us, we may collect:
- Basic contact details such as your name, email and phone number
- Reservation details, including stay dates and special requests
- Payment-related information required to complete transactions
- Guest information, including details relevant to family bookings
- Records of your communication with us
- Technical data such as IP address, browser type and usage behaviour
We limit data collection to what is necessary for providing our services effectively.
4. Purposes for Using Your Personal Information
Your information is used to support the operation of our hotel and improve your experience. This includes:
- Managing reservations and guest stays
- Handling payments, deposits and account verification
- Responding to enquiries and providing customer support
- Enhancing our website and services
- Meeting our legal and regulatory obligations
5. Legal Grounds for Processing Your Data
Our use of personal data is guided by the UK General Data Protection Regulation.
We rely on the following legal bases:
- Performing a contract with you (e.g. completing bookings)
- Complying with legal requirements
- Legitimate business interests, such as improving our services
- Consent, where required (for example, marketing communications)
6. Handling of Booking, Data, Payments and Service Partners
When you make a reservation with Hustyns Hotel, certain information is required to process your booking and deliver our services.
- Payments are handled through secure payment providers
- Your card details may be temporarily authorised before arrival
- A damage deposit may be requested and held for the duration of your stay
- Additional services or extras may result in further charges
To support these processes, your information may be shared with selected third parties such as:
- Payment gateways and financial institutions
- Reservation and booking system providers
- Technical and website support services
- Professional advisers, when necessary
All partners are expected to handle your data securely and in accordance with applicable data protection laws. We do not sell your personal information, and full card details are not stored on our systems.
7. Use of Cookies and Website Technologies
We use cookies and similar tools to better understand how visitors use our website and to improve functionality.
These technologies help us:
- Deliver a smoother browsing experience
- Analyse traffic and usage patterns
- Remember user preferences where applicable
You can control cookie settings through your browser or by using the options provided on our website.
8. Data Retention and Storage Practices
Your personal data is retained only for as long as it is needed for operational, legal or administrative purposes.
This may include:
- Managing your booking and guest history
- Complying with tax and legal requirements
Once data is no longer required, it is securely removed or anonymised.
9. Security Measures for Protecting Personal Data
We implement a range of security measures designed to safeguard your information, including:
- Controlled access to systems and data
- Staff awareness and training on data protection
- Ongoing monitoring and system maintenance
While we take reasonable precautions, no digital system can be guaranteed to be completely secure.
10. International Processing and Data Transfers
- In some cases, your data may be processed outside the United Kingdom or the European Economic Area.
- Where this occurs, we ensure appropriate safeguards are in place to maintain the security and integrity of your information.
11. Your Rights in Relation to Personal Data
You have several rights regarding your personal data, including:
- Requesting access to the information we hold about you
- Asking for corrections to inaccurate data
- Requesting the deletion of your data in certain situations
- Limiting or objecting to how your data is used
- Withdrawing consent where applicable
If you have concerns about how your data is handled, you may contact the Information Commissioner’s Office.
12. Children’s Data and Family Booking Information
- We may collect limited information about children where required to manage family bookings.
- This data is only processed with appropriate consent from a parent or guardian and is used solely for booking purposes.
13. Links to External Websites and Third-Party Services
- Our website may include links to third-party websites.
- We do not control these external sites and are not responsible for their content or privacy practices.
14. Updates to This Privacy Policy
- We may revise this policy from time to time to reflect changes in our services or legal requirements.
- Any updates will be published on this page.
